Account and organisation settings

22 June 2026 · 13 min read

Your DMARC Engine account has two layers of identity. There is you, the individual person signing in, and there is your organisation, the shared workspace that owns your domains, reports, billing and team. The first two tabs in Settings let you control both. This guide walks through the Profile and Organization tabs click by click, explains exactly what each field does, and shows how a single setting (the timezone, in particular) quietly shapes every report and notification you will ever receive.

If you are new to the platform, read Getting started first, then come back here to tidy up your account details before you invite colleagues or move domains to enforcement.

Opening Settings

In the dashboard at app.dmarcengine.com, look for the Settings entry in the main navigation. Selecting it takes you to /settings, where a row of tabs runs across the top of the page:

• Profile
• Organization
• Security
• Notifications
• API Keys
• Team
• Billing

Each tab is a self-contained panel. Switching tabs does not save anything on its own; every panel has its own save button, and you must click it before moving on or your edits will be discarded. This guide covers Profile and Organization. The remaining tabs are documented separately:

• Security in Securing your account with two-factor authentication
• Notifications in Setting up alerts and Monitoring and change alerts
• API Keys in the API reference
• Team in Team and roles
• Billing in Billing and plans

The Profile tab

The Profile tab holds the details that belong to you as an individual, not to the wider organisation. If three colleagues share one organisation, each of them has their own separate Profile.

You will see the following fields.

Profile Name

Profile Name is the display name attached to your personal account. It is the name your teammates see next to your entries in the Team members table, and it is the name shown against any actions you take that are recorded for the organisation, such as inviting a member or changing a domain's policy.

To change it:

1. Open the Profile tab.
2. Click into the Profile Name field and type the name you want to be known by.
3. Click Save Profile.

A short confirmation appears once the change is stored. There are no formatting restrictions worth worrying about: use your real name, a nickname, or a role label such as IT Security if a shared mailbox signs in. Keep it recognisable, because when something changes on a domain your colleagues will want to know at a glance who did it.

Email (read-only)

The Email field shows the address you use to sign in. It is deliberately read-only: you cannot edit it directly from the Profile tab. This address is your login identity and the destination for account-level security messages, so it is locked to prevent accidental lockouts and to stop an attacker who has briefly taken over a session from quietly redirecting your account.

A few points worth understanding:

• Your sign-in Email is distinct from the Organization Email on the next tab. One is who you are; the other is where the organisation's operational mail goes. Changing one never changes the other.
• Because the address is read-only here, account recovery and password resets all key off this value. If you lose access to this mailbox, follow the recovery steps described in Securing your account with two-factor authentication.
• If you genuinely need to move your account to a new email address, this is not a self-service field on the Profile tab. Contact support so the change can be made safely with identity checks in place.

Save Profile

The Save Profile button commits any change you have made to Profile Name. Nothing on the Profile tab is saved until you click it. If you edit the name and then switch to another tab without saving, your edit is lost. Click Save Profile and wait for the confirmation before navigating away.

The Organization tab

The Organization tab controls settings that are shared by everyone in your workspace. Unlike the Profile tab, edits here affect all of your teammates and, more importantly, they affect how your scheduled reports and outbound notifications are produced. Because these settings are organisation-wide, your ability to change them may depend on your role. Members with the viewer or editor role can typically read these values, while structural changes are reserved for admin members. Roles are explained in full in Team and roles.

There are three fields.

Organization Name

Organization Name is the human-readable label for your whole workspace. It is the name that represents your company or team across the product. You will see it in the dashboard header area, on billing documents generated from the Billing tab, and anywhere the platform needs to refer to "your organisation" by name.

To set it:

1. Open the Organization tab.
2. Type your company or team name into Organization Name. For example, Northwind Trading Ltd or Acme Group IT.
3. Click Save Organization.

Choose a name that matches how your business is known, especially if you intend to use any features that surface the organisation name externally. Tidy capitalisation and the correct legal suffix (Ltd, plc, GmbH and so on) make your invoices look professional without any further effort. You can rename the organisation later at any time; renaming does not affect your domains, your DNS records, or your report history.

Organization Email

Organization Email is the shared, operational address for the organisation as a whole. Think of it as the team inbox rather than any one person's mailbox. It is the natural destination for messages that concern the organisation rather than a single user, and it sits alongside the per-channel addresses you configure under the Notifications tab.

A few practical notes:

• Use a role-based or shared address such as dmarc@yourdomain.com, security@yourdomain.com or it-ops@yourdomain.com rather than one employee's personal mailbox. People leave; shared inboxes stay. This keeps you from losing alerts the day someone changes jobs.
• The Organization Email is separate from your personal sign-in Email on the Profile tab. Updating the organisation address never changes how you log in.
• For granular control over which alerts go where (for example, sending authentication-failure spikes to one channel and weekly summaries to another), configure delivery destinations on the Notifications tab. The Organization Email is the broad default; notification channels give you precision. See Setting up alerts.

To change it, type the new address into Organization Email and click Save Organization.

A quick deliverability aside: the address you put here should itself be hosted on a domain that passes authentication. It would be ironic to run a DMARC platform whose own alert mail lands in spam. If you are unsure your alerting domain is correctly set up, run it through the free DMARC checker and SPF checker.

Timezone

Timezone is the most consequential setting on this tab, and the one most people overlook. It tells DMARC Engine which local time to use when it presents dates and times to you, when it groups your DMARC data into daily buckets, and when it decides what "yesterday" or "this week" means for scheduled summaries.

To set it:

1. Open the Organization tab.
2. Open the Timezone control and choose the zone your team works in, for example Europe/London, Europe/Berlin, America/New_York or Asia/Singapore.
3. Click Save Organization.

It is worth being explicit about why this matters so much, because the effects are easy to misread if the zone is wrong.

How the timezone affects reports

DMARC aggregate reports (RUA) arrive from mailbox providers as one report per day per provider, and each report covers a fixed 24-hour window expressed in UTC. DMARC Engine ingests those windows and then presents the data in your chosen Timezone. The underlying records never change; what changes is where the day boundaries fall when the dashboard draws a chart or builds a table.

This has several visible consequences:

• The "per day" columns and bars in your aggregate views line up with your working day, not UTC. If you set America/Los_Angeles, a chart that shows a spike "on Tuesday" means Tuesday in California, which is the natural way for a Californian team to read it.
• Date filters and ranges (last 7 days, last 30 days, a custom range) are evaluated against the organisation timezone. A "last 7 days" view starting at midnight will start at your midnight.
• When you export or analyse raw reports, remembering the zone helps you reconcile the dashboard's daily totals with the UTC windows in the source XML. If a count looks shifted by a few hours, the timezone offset is almost always the explanation, not a bug. For a deeper walk through how the data is grouped and interpreted, see Aggregate report analysis.

Because provider report windows are in UTC and your view is in local time, a single UTC day can straddle two of your local days near the boundary. This is normal and expected. It is simply the cost of presenting global data in a way that matches how your team thinks about time. The benefit, a dashboard that reads naturally for your office, is well worth it.

How the timezone affects notifications

Scheduled notifications, particularly periodic summaries, are timed against the organisation Timezone. A daily digest configured to arrive "in the morning" arrives in the morning where you are, not at some unrelated UTC hour. Weekly summaries roll up the week as your timezone defines it. If your alerts have been turning up at odd hours, the Timezone field is the first thing to check.

Time-sensitive change alerts, such as a warning that an SPF or DKIM record has changed, are sent promptly when the change is detected rather than on a schedule, but the timestamps shown inside those messages are still rendered in your organisation timezone so they read correctly. The mechanics of change detection are covered in Monitoring and change alerts.

Choosing the right value

Pick the zone where the people who act on the reports actually sit. If your security team is in London and your servers are in Virginia, choose Europe/London, because the team reading the dashboard is what matters, not where the infrastructure lives. If you operate across several regions, choose the timezone of the team that owns day-to-day triage and make sure everyone knows which zone the figures are in. Prefer a named zone such as Europe/London over a fixed offset, because named zones handle daylight saving automatically and your daily boundaries will not drift twice a year.

Save Organization

The Save Organization button commits changes to Organization Name, Organization Email and Timezone together. As with the Profile tab, nothing is stored until you click it. After saving, give the platform a moment, then reload a report view if you have just changed the timezone so the charts redraw against the new day boundaries.

How the two tabs work together

It helps to keep the mental model clear:

• Profile is personal. Profile Name and your read-only sign-in Email belong to you alone. Editing them affects only your own account, and other members keep their own separate profiles.
• Organization is shared. Organization Name, Organization Email and Timezone belong to the whole workspace. Editing them affects every member and changes how reports and notifications are produced for everyone.

A common point of confusion is the two email fields. To restate it plainly: the Email on Profile is your login. The Organization Email on Organization is the team's operational address. They are independent. Changing one has no effect on the other, and you will usually want them to be different (a personal address for sign-in, a shared inbox for the organisation).

A sensible first-run checklist

When you first set up your workspace, spend two minutes on these tabs before you do anything else. Getting them right at the start saves confusion later, when reports start flowing and you are trying to read a chart at a glance.

1. Open the Profile tab. Set a clear Profile Name so teammates can recognise your actions, then click Save Profile.
2. Confirm the read-only Email on Profile is the address you genuinely want to sign in with. If it is wrong, contact support before going further.
3. Open the Organization tab. Enter your real company name in Organization Name with correct capitalisation and legal suffix, ready for invoices.
4. Set Organization Email to a shared, role-based mailbox on a domain you control, not a personal address.
5. Set Timezone to the zone of the team that reads the reports. This single field shapes every chart and every scheduled message, so it is worth a moment's thought.
6. Click Save Organization.

With those done, move on to bringing a domain into the platform. Follow Adding your first domain, then plan your route to enforcement with The enforcement journey.

Frequently asked questions

Can I change the email I sign in with from the Profile tab?
No. The Email field on Profile is read-only by design, to protect your login identity. To move your account to a new address, contact support so the change can be made with proper identity checks.

If I change the Organization Email, do I have to sign in with the new address?
No. Organization Email is the organisation's operational mailbox, not a login. Your personal sign-in Email on the Profile tab is unaffected.

Will changing the Timezone alter my historical reports?
It does not alter the stored data at all. Reports are ingested in UTC and always retain their original values. The Timezone only changes how those values are grouped into days and displayed, so older charts will redraw against the new day boundaries while the totals over any full period stay the same.

Who is allowed to edit the Organization tab?
Changing organisation-wide settings is generally reserved for members with the admin role; editor and viewer members may see the values without being able to change them. The full breakdown is in Team and roles.

I saved a change but it did not stick. What happened?
Each tab saves independently. If you edited a field and then switched tabs or navigated away before clicking Save Profile or Save Organization, the change was discarded. Re-enter the value and click the save button on that tab, then wait for the confirmation message before leaving.

My summary emails arrive at a strange hour. How do I fix that?
Check the Timezone on the Organization tab. Scheduled summaries are timed against it, so a misconfigured zone is the usual cause. Set the correct named zone, click Save Organization, and the next scheduled send will follow your local time. For finer control over delivery, review your channels under Notifications and see Setting up alerts.

Where to go next

Once your Profile and Organization tabs are configured, the rest of Settings builds on them:

• Lock down your account on the Security tab. See Securing your account with two-factor authentication.
• Decide where alerts are delivered on the Notifications tab. See Setting up alerts and Monitoring and change alerts.
• Bring colleagues in on the Team tab. See Team and roles.
• View and download your invoices on the read-only Billing tab. Plan and payment changes are arranged with the team rather than being self-serve. See Billing and plans.
• Automate with tokens on the API Keys tab. See the API reference.

If you want to sanity-check the domains you are about to add, the free tools are a quick way to see where you stand before you commit: the DMARC checker, SPF checker, DKIM checker, BIMI checker and MTA-STS checker. Unfamiliar terms are defined in the glossary, and the headline obligations from the major mailbox providers are summarised on the requirements page.