Knowledge base
Troubleshooting
4 articles
How do I fix a failing SPF record?
A failing SPF record is one of the most common reasons legitimate email gets marked as spam, fails DMARC, or gets rejected outright.
Read moreWhy is my email going to spam, and how do I fix it?
Few problems are as quietly damaging as legitimate email landing in the spam folder. You send an invoice, a password reset, a newsletter or a one-to-one reply, and the recipient never sees it because a filter.
Read moreWhy is my BIMI logo not showing?
A BIMI logo that refuses to appear is one of the most frustrating failures in email authentication, because nothing tells you it has failed.
Read moreWhat happens at p=reject if a service is not aligned?
At p=reject, mail from an unaligned sender is rejected; here is why staged rollout and report monitoring catch this first, and how to fix it.
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